Power outages can be reported by one of the following ways:
For general inquiries, please use our online Contact Us form.
We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance. Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR. Click here for some common requests.
Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m.
Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.
| Operating Company | Contact Number |
| Ohio Edison | 1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison | 1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power | 1-800-686-0021 |
| Jersey Central Power & Light | 1-800-662-3115 |
| Mon Power | 1-800-686-0022 |
| Potomac Edison | 1-800-686-0011 |
Natural Language Interactive Voice Response System (NL/IVR)
Customers are able to respond to the NL/IVR in their own words, rather than having to reply with specific words or phrases. Below are some common requests.